United Grand Lodge of England seeks a Desktop and Systems Support Analyst (6 Month Fixed Term Contract)

Desktop and Systems Support Analyst  (6 Month Fixed Term Contract)

United Grand Lodge seeks a Desktop and Systems Support Analyst for a 6-month fixed term contract on a full-time basis within the IT Department.

Background

UGLE is the governing body of Freemasonry in England, Wales, the Channel Islands, the Isles of Man consisting of 48 Provinces roughly based on the old county boundaries and 32 Districts overseas. English Freemasonry is a membership organisation of 175,000 people meeting in more than 7,000 Lodges across the globe. Membership is open to any man over the age of 18 irrespective of their background, race or religion, with students also able to join one of 87 University Scheme Lodges. The largest Province in UGLE is Metropolitan in London with many Lodges meeting at Freemasons Hall in Covent Garden which also serves as the Headquarters for English Freemasonry worldwide. 

Freemasons’ Hall is a unique art deco building which can date its origins back to 1769 when Freemasons first started meeting at this site. The current building was completed in 1933 as a memorial to those who died in the Great War. It houses 22 meeting rooms including some unique spaces regularly used for major international events and as film locations. The Hall itself provides a magnificent meeting place for UK and international masonic lodges. It is open to both Freemasons and the general public who are provided with both self-guided audio tours as well as guided tours of the facilities.  The Museum of Freemasonry with one of the finest collections of masonic artefacts and archives in the world, is housed within the building. 

The United Grand Lodge of England is an equal opportunities employer.

Main duties 

•       Provide excellent customer service to all users of the Helpdesk 
•       Be proactive and professional in approach 
•       Work to deadlines and prioritise workload 
•       Log and answer calls coming into the helpdesk 
•       Assist in the preparation work of internally held events 
•       Adhere to all necessary internal systems, policies and procedures 
•       Liaise with end users regarding to their requirements 
•       Liaise with third party companies in order to support users 
•       Organise hardware disposal 
•       Help to create and maintain the departmental procedures and other documentation

Skills and experience 

• Must have extensive experience in a Windows 10/11 professional environment as well as Office 365
• Office 365 Admin, Sharepoint, Intune, Teams and Office 365 applications. 
• Ability to troubleshoot end-user desktop hardware and software issues 
• Possess good technical ability and be able to perform a broad range of technical support tasks
• Good masonic knowledge, ideally secretarial knowledge/skills
• Basic network troubleshooting 
• Build and configure Windows 11 desktop PCs/laptops using InTune
• Install and configure desktop applications as per individual user requirements 
• Any Apple OS support experience will be a major plus for this role. 
• 3-4 years desktop support experience in a domain environment 
• Any professional certification will be a huge plus 
• Excellent telephone manner 
• Good verbal and written communication skills

Hours of work

Full time – 5 days per week (35 hours) based at Freemasons’ Hall.

Salary and Benefits

Competitive salary (subject to experience) plus the following benefits package: 

• BUPA private medical cover
• Pension (3.5% employee & 9% employer contributions – increasing to 12%) 
• Free Life Assurance 
• Holiday (25 days increasing to 30 days) 
• Interest free season ticket loan 
• Gym membership (subsidised)
• Employee Assistance Programme 
• Flexible working 

Application details

To apply please send your CV and covering letter to: Elizabeth Gay - Director of HR - United Grand Lodge of England via email to [email protected] 

CV’s received without a covering letter will not be considered.

Closing date for applications is close of business (5pm) on Tuesday 3 September 2024.